This Privacy Policy explains how Cultural Journeys processes personal data in connection with its website and reservation-based culinary and market tours in San Benedetto del Tronto. It applies to inquiries, bookings, tour coordination, and related communications.
We may process identification and contact details, booking and payment information, group size, dietary information provided for tasting arrangements, meeting-point details, communication records, and limited technical data such as device or browser information. We do not seek to collect more data than is reasonably needed for reservations, tour coordination, customer support, and legal compliance.
We collect data directly when you submit a request, make a booking, share dietary information, contact us by phone or email, or check in for a tour. We also receive data from payment and booking-related systems used to complete transactions, and from basic website technologies that record how the site is used.
Necessary cookies support core site functions such as form submission, security, and session management. Preference cookies may remember basic settings. Analytics or performance cookies, if used, help us understand site usage in aggregate. Cookies may be session-based or persistent, depending on their purpose.
Where cookies are not strictly necessary, you may limit or block them through your browser settings. If you disable certain cookies, some site functions may not work as intended, including request forms or preference storage. Browser controls do not remove cookies already stored on your device; those must be cleared separately.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion in appropriate cases, restriction of processing, and objection to certain processing activities. You may also ask for clarification about how your data is used and, where relevant, request a copy of the data you provided in a structured form.
To exercise your rights, use the contact details in this policy and describe the request clearly. We may ask for information needed to verify identity and to locate the relevant records. If a request is complex or repetitive, we may respond within a longer period permitted by law and will explain the reason where required.
We keep personal data only for as long as needed to manage bookings, provide the requested service, maintain business records, resolve disputes, and meet legal, accounting, or tax obligations. When data is no longer needed, we delete it or anonymize it according to our internal retention practices.
When we update this Privacy Policy, we will post the revised version on the website and change the effective date where appropriate. If a change materially affects how we process personal data, we may provide additional notice through a reasonable communication channel.
Where the GDPR applies, we process personal data on a lawful basis such as performance of a contract, steps taken at your request before a booking, compliance with legal obligations, legitimate interests, or consent where required. The relevant basis depends on the context of the interaction and the type of data involved.
If you are located in the European Economic Area, the GDPR may apply to our processing of your personal data.
Where applicable, you may have rights of access, rectification, erasure, restriction, objection, and data portability, as well as the right to withdraw consent where processing is based on consent. You may also have the right to lodge a complaint with a competent supervisory authority. Some rights may be limited by law or by the need to retain records for contractual or legal reasons.
We use personal data to handle booking requests, confirm availability, review dietary information for tasting arrangements, communicate practical details, process payments, manage meeting-point coordination, deliver guided tasting walks, maintain records, improve site reliability, and comply with legal obligations. We may also use limited data to prevent fraud, resolve disputes, and support customer service.
We may share personal data with payment processors, booking or communications providers, website hosting and technical support services, and other operational partners that help us run the business. These parties act under instructions or contractual arrangements appropriate to their role and may not use the data for unrelated purposes.
We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, or support investigations involving fraud, security, or misuse of the website or booking process. Any disclosure is limited to what is reasonably necessary for the relevant purpose.
